Who We Are

Our purpose at Futures Housing Group is to create great places, provide quality services with great people and inspire better futures for our customers and team members.


Our vision is to create great places, quality services and inspiring futures for our team members and customers who live in our homes.


Our team members live and breathe our MORE values:

Making a Positive Impression by working with the customer in mind, demonstrating enthusiasm, passion and pride for excellence, taking responsibility and acting with integrity.

Operating as One Organisation by encouraging business improvements between teams, building healthy relationships with colleagues, recognising the success of others, effectively communicates.

Reaching Our Potential by motivating and inspiring others, being enthusiastic and encouraging, creating a climate in which people want to do their best, keeping promises and delivering commitments, works to overcome obstacles.

Embracing Innovation by anticipating changes and responding positively, identifying and balancing risk with opportunities, embracing new technology, using measures and customer insight to identify improvements, problem solving and implementing improvements, sharing your learning.


Read our 2016/17 annual report – a plain English, accessible website which looks at what we have done, how we have done it and tells some of the stories behind our statistics.

2016/17 annual report


We love to recognise our people for a job well done and are extremely proud when we get national praise. Since 2016, we have been shortlisted in 11 national or regional awards for procurement, communications, finance, development, apprenticeships and training. We have won:

  • 2017 – Winner TPAS Employment and Skills Award (TPAS Central Region Awards)
  • 2016 – Winner Outstanding Approach to Income Management (UK Housing Awards)
  • 2016 – Winner Best Small In House Communications Team (Public Sector Communications Awards)