Shape our services – join our Insight Group

Shape our services – join our Insight Group

  • Job title: Insight Group Member
  • Location: East Midlands
  • Allowance: £2,741 per year
  • Due to the volume of applications, this vacancy will close at 5pm on 25 March 2019. Shortlisted candidates will be invited for interviews on 1 April 2019.

Do you want to make a difference to the lives of thousands of people? Are you passionate about making sure customers have a say in shaping services which affect them?

Then you are exactly the kind of person we would like to recruit for Futures Housing Group’s Customer Insight Group.

Futures is a growing and forward-thinking housing provider which wants people to scrutinise what we do and challenge us to improve.

It will be a varied role that will review a range of Futures Housing Group’s services – from making sure MyAccount, our self-service portal, and our website are making life easy for users to reviewing our approach to dealing with unsocial behaviour.

Your role will be to review, make recommendations and ensure that the views, experience and opinions of customers are included.

We’re looking specifically for:

  • Existing Futures Housing Group customers who care deeply about their home and want to make a difference to their community and other social housing customers.
  • Non-customers who have an interest in or passion for housing, digital services, insight and research or customer experiences.

Your passion for putting customers first will be essential but we’d also love it if you are interested in how technology and digital services can make life easier for people.

You will need to have great people skills so you can work positively with other Insight members and Futures’ management team.

We also need people who are confident at making decisions as part of a group and who are comfortable respectfully challenging the views of others in a supportive and appropriate way.

You will also be able to analyse information and issues presented to the group and be a shining ambassador for Futures if needed.

Our Insight Group meets face-to-face quarterly but there are other meetings you may be asked to attend as well as considering a range of issues online throughout the year.

In return for your insight, we offer an annual allowance of £2,741 plus personal development and training opportunities to take your skills and knowledge to the next level.

Click here to see the person specification.

Interested? We’d love to hear from you. Send your CV and a covering letter explaining how you meet the person specification to by 29 March 2019.

For an informal discussion about the role, get in touch with Dean Anderson, our Director of Customer Services, at